Terms of service

1. Scope of these terms and conditions ("Terms")

These Terms exclusively govern the relationship between nD-enerserve GmbH, Max-von-Laue-Str. 19, 30966 Hemmingen ,Germany ("we" or "us") and the customer ("you"). No terms of purchase or order provided by you the customer will apply. We reserve the right to alter our Terms from time to time, but only the Terms in force at the time of the conclusion of an order will apply to such order, regardless of any subsequent amendments. The latest version of our Terms is available at shop.enerserve.eu ("Our Site") or on request. In addition to these Terms, any licence terms and conditions from or with the manufacturer of a product on Our Site may also apply. Product names and logos are the property of the manufacturers and may not be used without their express permission. Product images appearing on Our Site are provided by way of illustration only and may differ from the products actually delivered.
We can accept orders, from all countries selectable in the country menu of our Site and subject to any legal restrictions which may apply. If you require delivery to a country which is not on the menu, please contact us directly at info@enerserve.eu and we will try to help you if we can.

2. Contract partner, customer service

The purchase contract is concluded with nD-enerserve GmbH. In the imprint you can found more information about us. You can reach our customer service for questions and complaints from Monday to Friday 9:00 am - 5:00 pm under the phone number 0511 - 47308147.
Contract language in Germany is German, in other countries German or English.

3. Conclusion of contract

The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalog. By clicking the order button, you place a binding order of the goods contained in the shopping basket. The confirmation of the receipt of the order takes place together with the acceptance of the order immediately after the sending by an automated e-mail. This purchase confirmation has been concluded with this e-mail confirmation.
Unless you have chosen credit card payment. In any case, the contract is concluded at the time of the credit card debit (when the order is concluded).
Unless you have chosen the PayPal payment method. In any event, the contract shall be concluded at the time of the confirmation of the payment instruction from the payment service provider.
Unless you have selected the Immediate transfer type. In any event, the contract shall be concluded at the time of the confirmation of the payment instruction from the payment service provider.
The condition for an effective conclusion of the contract is always that the order process is completed by sending the order.

4. Prices

The prices listed on Our Site at the time that you place your Order are valid for the delivery of your goods. The prices for consumers indicated in our catalogue and/or Our Site include VAT. If the rate of VAT changes, there may be a delay in amending the prices shown on Our Site, but we will charge VAT at the rate applicable at the time of the Order.
All prices are indicated without shipping costs. 
The general statutory regulations on the delay in payment shall apply.
This Agreement shall be governed by and construed in accordance with the laws of germany without regard to any choice of law principle that would dictate the application of the law of another jurisdiction

5. Shipping charges

 The shipping costs are determined in the online shop depending on the weight of packages and the destination country. For cash on delivery, an additional fee of EUR 5.15 will be charged. An additional 2.00 EUR cash on delivery fee is charged by the customer on site. No other taxes or charges will be charged. For deliveries outside of Germany, we charge shipping costs according to shipping costs table "DHL Paket International".

6. Payment

The payment is done in advance, cash on delivery, credit card, PayPal, immediate transfer.
Payment in advance
When selecting the payment method of payment, we will call you our bank account in the order confirmation and deliver the goods after payment receipt.
Cash on delivery
If you choose the cash on delivery option, you will be charged an additional 5,15 Euro. In addition, 2,00 Euro are to be paid directly to the delivery company.
Credit card
Your credit card will be charged with completion of the order.
Paypal
You pay the invoice amount via the online provider Paypal. You must always be registered there or register, authenticate with your access data and confirm payment instructions to us (exception, if necessary, guest access). You'll get more information during the ordering process.

7. Reservation of title

The delivered goods remain our property up to the complete payment of the purchase price and all claims which are otherwise due to the customer. In the case of current invoices, the reserved property shall be considered as collateral for our balances.
In the event of a breach of contract by the customer, in particular in the case of a delay in payment, we are entitled to take back the goods. The withdrawal of the goods by us does not constitute a withdrawal from the contract, unless we had expressly declared this in writing.
The customer is entitled to use the delivered goods by means of resale - revocable and revocable under this right for payment purposes - only within the framework of normal and regular business transactions, but not for pledging or safeguarding. The customer is already fully liable to us from the resale or any other legal basis (insurance, tort) with regard to the reserved goods (including all balances due from current account). We revocably authorize him to collect the assigned claim for our account in his own name. Our authority to collect the claim itself remains unaffected.
In the case of access by third parties to the reserved goods, the customer shall inform our property and notify us immediately.

8. Transportation damage

If goods are delivered with obvious transport damage, please report such errors to the delivery company as soon as possible and contact us immediately. The omission of a complaint or contact has no consequences for your statutory claims and their enforcement, in particular your warranty rights. They help us, however, to assert our own claims against the freight carrier or transport insurance.

9. Cost-benefit agreement when exercising the right of cancellation

You bear the direct costs of returning the goods.

10. Contracts

We store the contract text and send you the order data and our general terms and conditions by e-mail by request. You can also view the terms and conditions on this page at any time. You can view your past orders in our customer login (if available).

11. Contract language and law

The language available for the contract is German.